Last Updated: Nov 1st, 2025
1. Introduction
This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
2. Information We Collect
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
When you register as a superfan, we may collect the following information:
- Full name
- Email address
- Phone number
- State
- Postcode
We also automatically collect certain information when you visit our website, including:
- Log and usage data (IP address, browser type, pages visited)
- Device information (operating system, unique device identifiers)
- Location information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our website
- Process transactions and send related information
- Communicate with you about Marshall Hamburger, including new releases, merchandise, upcoming shows (particularly those in your area based on your state and postcode), and fan communications
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
We may contact you via text message and/or email as indicated when you provided your details. You can opt out of these communications at any time.
4. Analytics
We use PostHog analytics to understand how visitors use our website (such as which pages are viewed most often). This helps us improve the site experience. PostHog may use cookies to collect this information.
5. Disclosure of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf (e.g., payment processing, data analysis, email delivery)
- Professional advisers
- Regulatory authorities, law enforcement agencies, or other third parties where required by law
We will not sell, rent, or lease your personal information to third parties for any purpose without your explicit consent.
6. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate, incomplete, or outdated personal information
- Opt-out of marketing communications
- Lodge a complaint about a breach of the Australian Privacy Principles
To exercise any of these rights, please contact us using the details provided below.
9. Overseas Disclosure
We may disclose your personal information to recipients located outside Australia, including to service providers who may host our website or provide other services through cloud or similar technology. When we disclose your information overseas, we will take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: hello@marshallhamburger.com
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